Our Pinecrest store is re-open with reduced hours:
1. Order online and choose in-store pickup at Pinecrest Shopping Centre when you view your shopping cart (if you don’t view your cart before checking out you will miss this step.)
2. You’ll receive an email letting you know we received your order, then we’ll send you another email letting you know when your order is ready for pickup.
3. Pickup times are Monday to Friday between 11am and 4pm.
4. When you arrive at terra20 Pinecrest to pickup your order, text 613-986-3700 your name, order #, and license plate.
5. Have your ID ready and your trunk or door open.
6. An associate will check your ID through the window and place your order in your vehicle.
To ensure everyone’s safety please remain in your vehicle. The time from when you place your order to when it’s ready may vary depending on order volume, but we’ll strive to have your order ready in 1 to 4 business days.
Our Hintonburg store remains open with reduced hours.
Monday - Saturday: 11am - 6pm
Sunday: 12pm - 5pm
They are able to refill your ecobar containers and you can still exchange your SodaStream canisters.
Our online store is open for business and ships Canada wide through Canada Post. New products are added weekly. Shipping timelines are as follows*:
2-3 business days for local
3-4 business days for provincial
4-5 business days for national
*Please be patient if you package is a couple days late. There may be delays during busy peaks.
Same Day Delivery for Ottawa Residence
All orders over $50 made between 7am and 10am with addresses in Ottawa will be eligible for same day delivery. When you check out simply enter “Same Day Delivery” in the notes. Same day Delivery will be available Monday to Friday until further notice. If you place your order after 10am and put “Same Day Delivery” in the notes it will be delivered the following business day.*
*Locations that qualify for same day delivery include Kanata, Nepean, Barrhaven, Riverside South, Westboro, South Keys, Gloucester, Orleans, Glebe, Centre Town, LaBreton Flats, Sandy Hill, and Vanier.