Ways to Shop – terra20

PLEASE NOTE:

Only terra20 Pinecrest will remain open from December 26 to January 23. Click & Collect online orders will remain available for pickup at terra20 Hintonburg and Train Yards.
 
If you would like to have your ecobar product refilled at terra20 Hintonburg or make an order over the phone, please call 613-241-5420 for details.
 
If you would like to have your ecobar product refilled at terra20 Train Yards or make an order over the phone, please call 613-860-5656 for details.

Curb side pick up is available at our Pinecrest location.

How it works:

1. Order online and choose Store Pickup at terra20 Pinecrest (if you don't view your cart before checking out you will miss this step.)

2. You'll receive an email letting you know we received your order, then we'll send you another email letting you know when your order is ready for pickup.

3. Pickup times are Monday to Friday between 11am and 4pm.

4. When you arrive at terra20 Pinecrest to pickup your order, text 613-986-3700 your name, order #, and license plate.

5. Have your ID ready and your trunk or door open.

6. An associate will check your ID through the window and place your order in your vehicle.

To ensure everyone’s safety please remain in your vehicle with a mask on. The time from when you place your order to when it’s ready may vary depending on order volume, but we’ll strive to have your order ready in 1 to 4 business days.

Click & Collect is available at all terra20 locations. Shop online & choose Store Pickup at the check out and pickup your order at the location that's most convenient for FREE. From December 26, 2020 to January 23, 2021 when you arrive at terra20 Hintonburg or terra20 Train Yards your order will be brought to the door for pickup so you do not need to enter the store.

Buying local makes a difference, and it’s important to celebrate and support Ottawa makers, artisans and brands. Our new Shop Local page allows you to shop for everything from skincare to candles to coffee and tea, all made close to home.

Supporting your local creators, artisans, & neighbours just got easier! Everything from personal care to cleaning made right here in our own backyard.

Our online store is open for business and ships Canada wide through Canada Post. New products are added weekly. Shipping timelines are as follows*:

2-3 business days for local

3-4 business days for provincial

4-5 business days for national

*Please be patient if you package is a couple days late. There may be delays during busy peaks.

Train Yards Location (Click & Collect ONLY)

terra20, 197 Trainyards Dr Unit 5, Ottawa, ON K1G 3X8

Hours:
Monday - Saturday: 10am - 6pm
Sunday: 11am - 5pm

Email: trainyards@terra20.com
1 (613) 860-5656

Hintonburg Location (Click & Collect ONLY)

1130 Wellington St. W unit 3, Ottawa, ON K1Y 2Z3

Hours:
Monday - Saturday: 11am - 6pm
Sunday: 12 - 5pm

Email: hintonburg@terra20.com
1 (613) 241-5420

Pinecrest Location

2685 Iris St, Ottawa, ON K2C 3S4

Hours:
Monday - Saturday: 10am - 6pm
Sunday: 10am - 5pm

Email: customerservice@terra20.com
1-855-terra20 (837-7220)