Ways to Shop – terra20

PLEASE NOTE:

Following the announcement from the provincial government, effective June 11th, 2021 all terra20 locations will be OPEN for in-store shopping.
See specific store hours below. 
 

Curb side pick up is available at our all terra20 locations.

How it works:

1. Order online and choose your Store Pickup at the terra20 of your choice (if you don't view your cart before checking out you will miss this step.)

2. You'll receive an email letting you know we received your order, then we'll send you another email letting you know when your order is ready for pickup.

3. Pickup times for terra20 Pinecrest are Monday to Saturday 11am to 6pm and Sunday 11am and 5pm. (terra20 Hintonburg & Train Yards pickup / store hours are listed below)

4. When you arrive at terra20 Pinecrest to pickup your order, text 613-986-3700 your name, order #, and license plate. For terra20 Hintonburg please call 613-241-5420 when you arrive, and for terra20 Train Yards please call 613-860-5656 when you arrive.

5. Have your ID ready and your trunk or door open.

6. An associate will check your ID through the window and place your order in your vehicle.

To ensure everyone’s safety please remain in your vehicle with a mask on. The time from when you place your order to when it’s ready may vary depending on order volume, but we’ll strive to have your order ready in 1 to 4 business days.

terra20 Pinecrest: Mon to Sat 11-6, Sun 11-5

terra20 Hintonburg: Mon to Sat 11-6, Sun 12-5

terra20 Train Yards: Mon to Sat 10-6, Sun 11-5

terra20 Hintonburg & terra20 Train Yards are both franchise locations. During lockdown they are more than happy to take your order over the phone and have your products ready for pickup within a couple of hours. For ecobar refill availability please call your preferred location for further instructions.

terra20 Hintonburg: 613-241-5420

terra20 Train Yards: 613-860-5656

Buying local makes a difference, and it’s important to celebrate and support Ottawa makers, artisans and brands. Our new Shop Local page allows you to shop for everything from skincare to candles to coffee and tea, all made close to home.

Supporting your local creators, artisans, & neighbours just got easier! Everything from personal care to cleaning made right here in our own backyard.

Our online store is open for business and ships Canada wide through Canada Post. New products are added weekly. Shipping timelines are as follows*:

2-3 business days for local

3-4 business days for provincial

4-5 business days for national

*Please be patient if you package is a couple days late. There may be delays during busy peaks.

Train Yards Location

terra20, 197 Trainyards Dr Unit 5, Ottawa, ON K1G 3X8

Hours:
Monday - Saturday: 10am - 6pm
Sunday: 11am - 5pm

Email: trainyards@terra20.com
1 (613) 860-5656

Hintonburg Location

1130 Wellington St. W unit 3, Ottawa, ON K1Y 2Z3

Hours:
Monday - Saturday: 11am - 6pm
Sunday: 12 - 5pm

Email: hintonburg@terra20.com
1 (613) 241-5420

Pinecrest Location

2685 Iris St, Ottawa, ON K2C 3S4

Hours:

Monday - Friday: 10am - 7pm
Saturday 10am - 7pm  
Sunday 10am - 6pm
 

Email: customerservice@terra20.com
1-855-terra20 (837-7220)