Ways to Shop – terra20

Curb side pick up is available at our all terra20 locations.

How it works:

1. Order online and choose your Store Pickup at the terra20 of your choice (if you don't view your cart before checking out you will miss this step.)

2. You'll receive an email letting you know we received your order, then we'll send you another email letting you know when your order is ready for pickup.

3. Pickup times for terra20 Pinecrest are Monday to Saturday 11am to 6pm and Sunday 11am and 5pm. (terra20 Hintonburg & Train Yards pickup / store hours are listed below)

4. When you arrive at terra20 Pinecrest to pickup your order, text 613-986-3700 your name, order #, and license plate. For terra20 Hintonburg please call 613-241-5420 when you arrive, for terra20 Train Yards please call 613-860-5656 when you arrive, and for terra20 Orleans please call 613-834-3111 when you arrive.

5. Have your ID ready and your trunk or door open.

6. An associate will check your ID through the window and place your order in your vehicle.

To ensure everyone’s safety please remain in your vehicle with a mask on. The time from when you place your order to when it’s ready may vary depending on order volume, but we’ll strive to have your order ready in 1 to 4 business days.


terra20 Hintonburg & terra20 Train Yards are both franchise locations. During lockdown they are more than happy to take your order over the phone and have your products ready for pickup within a couple of hours. For ecobar refill availability please call your preferred location for further instructions.

terra20 Hintonburg: 613-241-5420

terra20 Train Yards: 613-860-5656

terra20 Orleans: 613-834-3111

Buying local makes a difference, and it’s important to celebrate and support Ottawa makers, artisans and brands. Our new Shop Local page allows you to shop for everything from skincare to candles to coffee and tea, all made close to home.

Supporting your local creators, artisans, & neighbours just got easier! Everything from personal care to cleaning made right here in our own backyard.

Our online store is open for business and ships Canada wide through Canada Post. New products are added weekly. Shipping timelines are as follows*:

2-3 business days for local

3-4 business days for provincial

4-5 business days for national

*Please be patient if you package is a couple days late. There may be delays during busy peaks.

**NOW OPEN** Orleans Location

2284 Tenth Line Road, Orleans, ON K4A 0X4


Monday - Wednesday: 9:30am - 6pm

Thursday and Friday: 9:30am - 7pm

Saturday and Sunday: 10am - 5pm

Email: orleans@terra20.com

1 (613) 834-3111


Hintonburg Location

1130 Wellington St. W unit 3, Ottawa, ON K1Y 2Z3

Monday - Wednesday: 10am - 6pm

Thursday and Friday: 10am - 7pm

Saturday: 10am - 6pm

Sunday: 11am - 5pm

Email: hintonburg@terra20.com
1 (613) 241-5420

Train Yards Location

197 Trainyards Dr Unit 5, Ottawa, ON K1G 3X8

Monday - Saturday: 10am - 6pm

Sunday: 11am - 5pm

Email: trainyards@terra20.com
1 (613) 860-5656

Pinecrest Location

2685 Iris St, Ottawa, ON K2C 3S4

Monday - Saturday: 10am - 7pm

Sunday: 10am - 6pm

Email: customerservice@terra20.com