FAQs

Online orders with a minimum purchase of $75 (after discounts and before tax) with a delivery address inside our Ottawa\Gatineau local delivery zone will be eligible for free shipping. Below is a list of postal codes that we deem as being inside our Ottawa\Gatineau local delivery zone: Ottawa Gatineau K1B K1P K2A K2P K4A J8M J9A K1C K1R K2B K2R K4B J8P J9H K1E K1S K2C K2S K4C J8R J9J K1G K1T K2E K2T K4M J8T K1H K1V K2G K2V J8V K1J K1W K2H K2W J8X K1K K1X K2J J8Y K1L K1Y K2K J8Z K1M K1Z K2L K1N K2M

For deliveries outside our zone we ship by Canada Post or UPS, and you can track your Expedited or Priority package with Canada Post's tracking tool. For Local deliveries we use our courier service

Our goal at terra20 is to make sure that you are totally satisfied with your shopping experience. We accept returns of products with the original receipt up to 30 days after the date of purchase. (Returns must be in original condition or unused before they can be accepted.) Returns of unopened products within 30 days of purchase will be refunded to the original payment method. We do accept exchanges for unopened, unused products within 30 to 60 days of purchase. Unfortunately, we cannot accept returns/exchanges on any products over 60 days.

If you wish to return an online purchase, please contact us at onlineorders@terra20.com, or you can return the item at either of our locations.

At this time, we only ship within Canada

You’re welcome to return online purchases in-store within our standard return period. You can also ship your return back to us. At this time, we do not provide a return shipping label, Customers are responsible for arranging and covering the cost of return shipping.

At terra20, we reuse the boxes we’ve received from our vendors and suppliers as much as we can. In addition to reusing boxes, we reuse packing paper and bubble wrap to ensure all delicate items arrive safely.

You can reach our Guest Services department at onlineorders@terra20.com

At terra20 we take your privacy seriously. Personal information collected will be used only by terra20 to verify your identity for returns or for approved communications. We will not share or sell your personal information with any third parties. Click here for more information on our privacy policy.

Once an order has been shipped, the shipping cost is non-refundable