terra20 corporate subsidiary of Green Made Easy Inc., believes that ensuring the security of your personal information is an important part of our job, and we strive to protect all personal information you may provide us. Please take the time to familiarize yourself with our privacy policy.

The purpose of this Privacy Policy is to outline the steps we take to keep your personal information confidential, to inform you about how we collect, use, maintain protect and disclose personal information and to provide you with terra20 contact information should you have questions or concerns about our personal information protection practices.

Collection of Personal Information

terra20 considers personal information as data that can be used to uniquely identify or contact a single person. It can include, but is not limited to, such things as a person’s home address, gender, date of birth, email address, telephone number and financial information. terra20 will only collect personal information that you have voluntarily provided to us. terra20 will not collect any personal information about you without telling you ahead of time – either through this Privacy Policy or at the time we are requesting personal information from you. The type of personal information that is collected from you also depends on the nature of the transaction. terra20 collects personal information in the following ways:

In store: terra20 will collect and use such personal information as is necessary to process your transaction, including verifying your identity when required. You may also be asked for your email address in the event that you’d like to be added to our list of email newsletter subscribers. You may be asked to provide personal information when returning products which information is only used in the protection of terra20 business.
Online: terra20 collects your name, address, email address, and other personal information when you make an online purchase (so that we can process your order), sign up to receive terra20 email newsletter, participate in consumer surveys and when you enter contests, either through terra20 owned online properties (such as www.terra20.com) or other online mechanisms such as Facebook, Twitter, Offerpop etc.
terra20 may also collect information that may not be personal information, including but not limited to, the frequency of user visits to the websites, the routes by which users access the websites and use of any hyperlinks available on the websites. Like many websites, terra20 uses “cookies” to maintain a record of your visit to the sites. This information does not identify you personally and you remain anonymous unless you have otherwise provided terra20 with personal information.

Consent

Consent may be expressed (given orally, electronically or in writing) or implied (provided by an action or inaction), and can be provided directly by you or by an authorized representative.

By choosing to provide us with your personal information you are consenting to its use in accordance with the principles outlined in this Privacy Policy, and as may be further outlined at the time of collection. We will rely on your implied consent to use and disclose identifying information about you, such as your name and address.

The protection of your personal information is of the utmost importance to terra20. If you don’t want terra20 to use personal information collected about you for marketing purposes, please tell us at the time the information is collected. Furthermore, you can withdraw your consent at any time after you have provided it to us. You may do so in store, over the phone or via email. The privacy officer Erin Forget can be contacted at 613-225-8118 ext. 381 or erin.forget@terra20.com. You will be asked to provide terra20 with valid photo id or answer an individualized question to confirm your identity.

If, at any time, you prefer not to receive further email communications from terra20 you will have the ability to unsubscribe from such communications by means of a link provided in every broadcast e-mail that is sent to you.

We may be compelled to release information by a court of law, or other legal or regulatory authority. If so, our policy is to release information only to the extent to which we are required.

Use

terra20 collects personal information and uses it in order to:

Recommend particular products and services to meet your needs;
Provide ongoing service;
Improve service delivery;
To let you know about promotions, offerings, and contests;
Answer your questions, queries or complaints;
Review and evaluate job applications filed online;
Provide you with information (e.g. through direct mail and/or e-newsletters);
Verify some of the information you give us;
Establish your identification;
Protect you and us from error and fraud;
Where required, co-operate with law enforcement authorities, to comply with a court order to prevent a breach of any applicable law.

terra20 does not sell any personal information we collect to third parties.

Retention

The personal information that you provide will be retained by terra20 in accordance with applicable laws. terra20 will destroy your information when it is no longer needed.

terra20 strives to maintain the accuracy of any personal information we use. However, we do not routinely update personal information unless it is deemed necessary for our purposes. If our records regarding your personal information are inaccurate or incomplete, we will update that information at your request.

Disclosure

At times terra20 may use an outside company to do work for us involving some of your information. When we do, terra20 will select the company carefully and confirm that it adheres to security and privacy standards equal to our own.

terra20 may prepare aggregated user statistics or information summaries to describe our services and their popularity to our vendors and prospective partners. Any aggregated user statistics and information will not contain any personal information. At your request, we will provide to you a statement explaining the extent to which we hold personal information about you, and we will explain how that information has been used or disclosed by us.

Protection

To prevent unauthorized access or disclosure, maintain data accuracy and facilitate the appropriate use of information, terra20 uses physical, technological and administrative procedures to safeguard the personal information that we collect from loss, unauthorized access, modification, disclosure or other misuse.

terra20 reserves the right to report, to appropriate authorities, improper or unlawful user activities on our site, which may require the disclosure of personal information relating to those users conducting improper or unlawful activities.

Be aware that aspects of the terra20 website are not confidential and are available for public viewing. Any posts to blogs or other social networking services are visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances.

All images on terra20.com are the sole property of terra20 and should not be used for commercial purposes or promotions without terra20‘s consent.

Changes

terra20 may update this Privacy Policy in the future. We will notify you about changes to this Privacy Policy by placing a notice on our website. Any changes in our use of personal information contrary to initial consent will be posted, in advance, on our website with instructions regarding withdrawal options. Notices may also be posted in our stores and sent by email. All changes will remain in compliance with federal and provincial privacy legislation.

Questions or Comments

terra20 welcomes questions and comments; please direct and questions or comments about this Privacy Policy to the terra20 Privacy Officer, Erin Forget at: Green Made Easy Inc., operating business as terra20

2685 Iris Street
Ottawa, ON
Canada K2E 7S8
Phone: 613-724-9822 ext. 222
Email: erin.forget@terra20.com